Terms and Conditions


Confitelia.com is a domain belonging to Confitelia, S.L., with domicile in the Gray c/ Brea,15. Elche (Alicante) C.P. 03206. Inscribed in the Mercantile Record of Alicante, volume 3253, I free 0, foliate 80, section 8, leaf to 110279, inscription 1 ª. C.I.F. B 54302880. Phone number: +34 965 05 26 75


Contents and given information:

Confitelia.com saves himself the right to modify the commercial offer presented in the website (modifications on products, prices, promotions and other commercial conditions and of service) at any time. Confitelia.com does all the efforts inside his means to offer the information contained in the website of veracious form and without misprints. In the case that in some moment there was taking place some mistake of this type, foreign at all time to the will of confitelia.com, one would proceed immediately to his alteration. Of a misprint exist in someone of the showed prices and some client had taken a decision of purchase based on the above mentioned mistake, confitelia.com com will communicate the above mentioned mistake to the client and the client will have right to rescind his purchase without any cost for his part. The contents of the website confitelia.com might, in occasions, show provisional information about some products. In the case that the facilitated information was not corresponding to the characteristics of the product the client will have right to rescind his purchase without any cost for his part.


System of sale:

To realize a purchase, the user can choose between diverse ways of making ourselves come his order: - Internet across the " shopping basket " - telephonically to the telephone of attention to the client: +34 965 05 26 75 - by e-mail. 


Applicable taxes:

The prices of the products exposed in the web page of www.confitelia.com, they include the Value-added tax (VAT) that, in his case, is proceeding to apply. The purchases that are going to be delivered inside the territory of anyone of the member states of the European Union will be subject to VAT. The purchases that there should be delivered in territories of States not members of the European Union, Canaries, Ceuta or Melilla they will be exempt from the VAT, but they can be charged with additional taxes depending on country or tax area.


Form of payment:

On having formulated the order, the client can choose pay freely the purchases that hi realizes by means of credit card (the models of cards accepted are facilitated in the moment of the same one); counter-reimburse (40 € maximum purchase and only in Spain). In certain cases and to anticipate possible frauds confitelia.com saves itself the possibility of requesting a form of payment a client makes concrete in case he does not justify himself.


Form, expenses and term of sending:

The client will be able to select the form of sending of between the possible ones for his zone of sending. He will have to bear in mind that the delivery times, the quality of the service, the point of delivery and the cost will be different for every form of transport. Confitelia.com sends the orders to his clients across different companies of urgent transport of recognized national and international prestige. The delivery date in the domicile of the client depends on the availability of the select product and on the zone of sending. The period of transport orientative are available in the paragraph of our web "Delivery conditions". Before confirming his order it will inform the client about the postage and handling and period of transport, both orientatives, which they apply to his order in concretly. Nevertheless, both will be able to change depending on the circumstances of every order. Especially the period of transport can meet altered by extraordinary incidents in the transporter and for difficulties in the delivery of the goods. 


Laws of the buyer and policy of returns:

The client has right to annul a realized order providing that it warns, telephonically or by means of e-mail, before the goods have been sent to the company of transport. The client will report to confitelia.com in in a 14 working days and in the stipulated term and for any way admitted into right, his desire to exercise the right of resolution of the contract. In these cases, confitelia.com will return the money of the purchase across bank transfer to the account indicated by the client, money order or by means of credit in his personal account. Discounting the generated and foreign expenses to confitelia.com.


Obligations of the client:

The client of confitelia.com promises to facilitate at all time veracious information about the information requested in the forms of record of user or of accomplishment of the order, and to keep them updated at all time. The client promises to accept all the dispositions and conditions gathered in the present General Conditions of Contracting understanding that they gather the best will of possible service for the type of activity that develops confitelia.com. Likewise, it promises to guard confidential form and with the maximum diligence his keys of personal access to our website. The client promises to make possible the delivery of the requested order facilitating an address of delivery in the one that could be delivered the order requested inside the habitual schedule of delivery of goods (from Monday until Friday of 10:00 to 13:30 and of 16:00 to 18:00). In case of breach on the part of the client of this obligation, confitelia.com will not have any responsibility on the delay or impossibility of delivery of the order requested by the client.


Security and confidentiality:

Confitelia.com guarantees the safety and confidentiality in all his communications with his clients. The information of the process of purchase guards in a database designed for such an effect. Confitelia.com guarantees the protection and confidentiality of the personal, domiciliary information, of payment and of any another type that our clients of agreement provide to us with arranged in the Organic Law 15/1999, of December 13 of Protection of Information of Personal Character. All the information facilitated by our clients to confitelia.com or to his personnel, will be included in an automated file of information of personal character created and supported on the responsibility of confitelia.com. In fulfillment of arranged in the Organic Law 15/1999 of December 13, the clients of confitelia.com can exercise, at all time, exercise the rights of access, rectification, cancellation and opposition on his personal information communicating it in writing to confitelia, s.l., c/Brea, 15. Elche (Alicante). 03206 In the case that the given information is associated with a purchase, the Spanish legislation forces us to support them at least for five years for what they will be able neither to resign nor to rectify though the client like that requests it.



The dealings realized with www.confitelia.com surrender to the Spanish legislation. In the supposition from which any conflict or discrepancy arises in the interpretation or application of the present contractual conditions, the Courts and Courts that, in his case, will know about the matter, they will be those that there arranges the legal applicable regulation as for competent jurisdiction, in which it is attended, treating itself about consumers, to the place of the fulfillment of the obligation or to that of the domicile of the buying part. In case the buying part has his domicile out of Spain, both parts surrender, with express resignation to any other jurisdiction, to the Courts and Courts of Elche (Alicante), Spain.

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